Job Title: Sr. Executive - Information Technology
Purpose of Job
We are looking for a hands-on Technical Developer with 1–3 years of experience in Microsoft Dynamics 365 Marketing, from an IT/engineering perspective, to design, configure, customize, and support marketing automation solutions.
This role is not a functional marketing role. The ideal candidate will work primarily on technical configuration, customization, integrations, troubleshooting, and deployment of Dynamics 365 Marketing components.
Secondary exposure to WordPress, HTML, and CSS is preferred for supporting landing pages, forms, and email templates.
Roles and Responsibilites
Microsoft Dynamics 365 Marketing – Technical Responsibilities (Primary)
- Technically configure and maintain Customer Journeys, Segments, Marketing Forms, Landing Pages, Emails, and Triggers within D365 Marketing.
- Configure and support Real‑Time Marketing components including:
- Event-based and trigger-based journeys
- Personalization tokens
- Subscription and consent management logic
- Perform environment configuration, solution imports, patching, and deployment across Dev/UAT/Prod.
- Support and troubleshoot:
- Email delivery issues and interaction tracking
- Journey execution failures
- Contact, lead, and segment data issues
- Develop and maintain technical integrations with:
- Dynamics 365 Sales
- Customer Insights
- Third-party systems (APIs, connectors, if applicable)
- Ensure data model integrity across Contacts, Leads, Marketing Interactions, and Segments.
- Support A/B testing setup, telemetry tracking, and system-level performance diagnostics.
- Ensure GDPR and compliance readiness from a system and configuration standpoint (consent, preferences, subscription centers).
Skill Required
Must Have (Technical Focus)
- 1–3 years of hands-on technical experience with Microsoft Dynamics 365 Marketing.
- Strong technical understanding of:
- Customer Journeys (system configuration, triggers, execution logic)
- Real‑Time Marketing architecture
- Segmentation logic
- Marketing Forms and Landing Pages
- Email template rendering and delivery tracking
- Working knowledge of Dynamics 365 data model:
- Contacts, Leads, Interactions, Segments
- Experience in system troubleshooting and issue resolution.
- Ability to analyze system behavior and optimize configurations.
Head Office, Ahmedabad, GJ, IN, 380054