Job Title:  ICS Team Leader

Role Details

International Customer Supply (ICS) Team Lead

Role: Full-time, permanent

Location: Barnstaple, North Devon 

Salary: Competitive + bonus + benefits

The Role

Lead the International Customer Supply team to deliver exceptional service to international affiliates and strategic B2B customers, ensuring customer requirements are met through effective order management, stakeholder collaboration and supply chain coordination. Accountable for managing the international order book, driving service performance, developing team capability and ensuring compliance with pharmaceutical quality and regulatory requirements. Act as the subject matter expert for International Customer Supply processes, leading continuous improvement initiatives and supporting the implementation of systems, process and portfolio changes across the business.

• Lead, motivate and develop the International Customer Supply Coordinators to ensure customer service objectives and departmental KPIs are achieved.
• Lead customer service activities for International affiliates and strategic B2B customers, ensuring targeted service levels are consistently achieved.
• Coordinate the monthly demand planning cycle for International affiliates and third-party customers, ensuring demand is accurately transferred into ERP planning systems.
• Act as the subject matter expert (SME) for SAP, SAP IBP and master data processes relating to International Customer Supply activities.
• Ensure all customer service and export activities are performed in accordance with GDP requirements, company procedures and applicable regulatory standards.
• Monitor and report departmental KPIs including OTIF (On Time In Full), service levels, backlog, export performance, inventory availability and customer complaints.

The Person

Essential:

• GCSE level English, Mathematics
• Supply Chain Experience
• Experience of the Pharmaceutical industry or similar regulated industry

Desirable:

• Logistics and or International trade experience
• Knowledge of ERP planning systems
• Confident use of excel to transform data into information
• Educated to degree level or recognized Supply Chain (e.g. APICS); Logistics or International Trade qualification

The Rewards

In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. For more information, you can contact us on: careers@accord-healthcare.com

A Bit About Us

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide. 

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

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All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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