Digital Customer Engagement Manager

Aufgabenbeschreibung

Digital Customer Engagement Manager

Role: Full Time, Permanent

Location: Head office, Stockley Park, Uxbridge or Barnstaple, North Devon

Salary: Competitive + Bonus + Benefits

Die Rolle

We’re looking for a commercially minded and driven Digital Customer Engagement Manager, to work closely with our UK Generics team including the Sales, Marketing, Business Information and Salesforce Effectiveness teams, to identify opportunities through data and to create and execute customer engagement strategy plans. Working with Senior Brand Managers, you’ll develop, deploy and measure performance on new interaction and engagement strategies, enhance our online presence and the overall digital experience for our customers, and help shape our e-commerce offer. 

Responsible for overseeing all digital platforms under the remit of the UK Generics team, you’ll ensure the effective day-to-day management and maintenance of the content and journeys across our websites (working with team members to deliver effective content and campaigns alongside our relevant agency partners).

If you have a passion for digital marketing in healthcare, good project management skills, the ability to identify opportunities through data, and you want to make a difference in people's lives, then this is an exciting opportunity for you. Apply today and join our team of dedicated professionals who are committed to improving patient outcomes and customer satisfaction.

Die Person

• Strong understanding of multichannel and omnichannel strategies, journeys and customer profiles.
• Proven track record of successfully managing digital marketing campaigns and projects, ideally in the pharmaceutical industry.
• Strong experience of finding opportunities in data and using data and insights to develop segmentation plans.
• Experience with CRM platforms (e.g. Salesforce), marketing automation tools, analytics platforms (e.g. Google Analytics).
• Flexible, organised with high levels of planning and organisation.
• Excellent interpersonal and communication skills
• Ability to work as part of a team as well as being self-motivated.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to take initiative and become directly involved in planning, problem solving and execution of work in a team environment.
• Anticipate future industry trends and opportunities, proactively develop plans to address these and communicate them to senior management.
• Good understanding of online data protection obligations and the ABPI code (ABPI qualification completed or would be completed within 6 months).
• Experience of working on e-commerce / shopify websites, desirable but not essential

Die Auszeichnungen

In return, we offer a competitive salary package, pension scheme, 25 days’ holiday per year (pro rata) and offer a range of other benefits to support our team. Not to mention the opportunity to be part of a progressive and expanding business with increasing global reach, and the support of ongoing training and development.

Wie man sich bewirbt

If you possess the experience, passion and ability to make this role a success then we would love to hear from you. Please send your CV with covering letter to careers@accord-healthcare.com by the 30th June 2025.

Etwas über uns

Accord Healthcare is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide. To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place. Come and join us to make it better. 

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