Title:  Customer Supply Coordinator - International Team

Role Details

Customer Supply Coordinator – International Team

Roles: Full-Time, Permanent

Location: Barnstaple, Devon

Salary: £28k – 32k + Bonus + Benefits

The Role

We’re seeking a dynamic yet logical International Customer Supply Coordinator to process and fulfil our customer orders, providing a professional and responsive service in alignment with our contractual, Quality and Regulatory requirements. Assigned your own client group / territory, you’ll build strong working relationships with your customers and act as first point of contact for any queries. Working closely with our internal teams (Supply Chain, Planning, Warehouse, Commercial, Finance, Quality, Regulatory), you’ll gain a clear understanding of market needs, maximise stock availability and conduct orderbook reviews (including monitoring stock levels against order requirements and reserving of batch allocations). On receipt of your orders and forecasts, you’ll check the details for accuracy (e.g. price, product codes, forecast allocation, delivery dates) and enter them on our ERP / order management systems and work closely with our internal teams to process and release orders to schedule (arranging export documentation, as required). Working closely with your customers, you’ll keep them updated on order progress and proactively manage any issues or out of stock situations with other departments. To support the smooth running of the department, you’ll maintain an accurate record of data across all systems, manage customer account details and process orders, debits and credits. In addition, you’ll support the continuous improvement of company processes and collation of departmental reports, as required.

The Person

• Experience in a similar fast-paced role you’ll ideally have some knowledge of Supply Chain and experience using an order entry system (e.g. SAP or JDE).
• Self-motivated, keen to learn and proactive in approach – able to see the big picture and think ahead to anticipate issues before they arise.
• Excellent organisation skills – able to manage multiple tasks to deadlines, think on your feet to solve problems and maintain a high level of accuracy, even in a changeable work environment.
• Strong communication and interpersonal skills (in written and spoken English), able to relate to colleagues and customers at all levels professionally and navigate cultural differences with ease.
• Strong team player but also happy to work autonomously – comfortable to use your own initiative and follow set procedures, but also aware of when a problem needs to be escalated.
• Good numeracy, literacy and IT skills (e.g. Microsoft Office), with a good aptitude for Excel.

The Rewards

In return, we offer a competitive salary package (with bonus scheme), pension scheme and offer a range of other benefits to support our team. Not to mention the opportunity to be part of a progressive and expanding business with increasing global reach, and the support of ongoing training and development.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. The closing date is 22/06/2025. For more information, you can contact us on: careers@accord-healthcare.com

A Bit About Us

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide.

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

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