Title:  Customer Services Coordinator

Role Details

Customer Service Coordinator

Roles: 12 Months Fixed Contract

Location: Barnstaple, Devon

Salary: Competitive + bonus + benefits

The Role

We’re seeking a Customer Service Coordinator whose key focus will be on processing/managing UK customer orders. This vital role essentially supports the provision of medicines to UK patients by providing an industry leading experience for all our internal and external customers and places Accord ahead of our competitors.  You will be working within a small team that manages assigned Accord UK customers’ day-to-day requirements. Working closely with your customers, you’ll keep them updated on order progress, proactively manage any issues and keep them updated on any stock issues. You will also be working closely with the Accord UK Commercial Team, Demand, QA & our Logistic Partners to ensure orders are compliant and delivered on time, as well as supporting new product launches, speciality brand supply and other commercial opportunities in-line with financial targets. You will provide key reports for customers and commercial colleagues, along with answering telephone calls and emails to customers, patients, pharmacies and health care professionals in a timely, polite and professional manner, whilst logging all supply calls / email enquiries.

The Person

• Experience in a similar fast-paced Customer Service focussed role.
• You’ll ideally have some understanding of Supply Chain and experience using an order entry system (e.g. SAP or JD Edwards).
• Self-motivated, keen to learn and proactive in your approach; you’re able to see the big picture and think ahead to anticipate issues before they arise.
• Strong team player, but also happy to work autonomously; comfortable to use your own initiative and follow set procedures, but also aware of when a problem needs to be escalated.
• With strong organisational skills, you’re able to manage multiple tasks to meet deadlines, think on your feet to solve problems and maintain a high level of accuracy, even in a busy and changeable work environment.
• Acting as an ambassador for the company, you’ll have excellent communication and interpersonal skills (in written and spoken English), able to relate to colleagues and customers at all levels and navigate cultural differences with ease.
• With good numeracy, literacy and IT skills (particularly Microsoft Office), you’ll have a good aptitude for Excel, ideally with intermediate-level skills.

The Rewards

In return, we offer a competitive salary package (with bonus scheme), pension scheme and offer a range of other benefits to support our team. Not to mention the opportunity to be part of a progressive and expanding business with increasing global reach, and the support of ongoing training and development.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. The closing date is 10/08/2025. For more information, you can contact us on: careers@accord-healthcare.com

A Bit About Us

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord is driven to think differently and deliver more for the benefit of patients worldwide.

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each4individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

Footer

If you would like to request this information in an alternative language, please get in contact with us on careers@accord-healthcare.com ‖ Si vous souhaitez demander ces informations dans une autre langue, veuillez nous contacter à careers@accord-healthcare.com ‖ Jeśli chciałbyś otrzymać te informacje w innym języku, prosimy o kontakt pod adresem careers@accord-healthcare.com ‖ Se desejar esta informação num idioma alternativo, entre em contato conosco em careers@accord-healthcare.com ‖ Pokud si přejete tyto informace vyžádat v jiném jazyce, kontaktujte nás prosím na adrese careers@accord-healthcare.com ‖ Qualora desiderassi ricevere queste informazioni in una lingua alternativa, contattaci cortesemente all'indirizzo careers@accord-healthcare.com ‖ Si desea solicitar esta información en un idioma alternativo, póngase en contacto con nosotros en careers@accord-healthcare.com ‖ Dacă doriți să solicitați aceste informații într-o altă limbă, vă rugăm să ne contactați la adresa careers@accord-healthcare.com ‖ Als u deze informatie in een andere taal wilt ontvangen, neem dan contact met ons op via careers@accord-healthcare.com ‖ Wenn Sie diese Informationen in einer anderen Sprache anfordern möchten, setzen Sie sich bitte unter: careers@accord-healthcare.com mit uns in Verbindung.