Job Title:  Customer Service Coordinator

Role Details

Customer Service Coordinator

Role: Full Time, Permanent

Location: Bottmingen, Switzerland

Salary: Competitive + bonus + benefits

The Role

We are seeking a motivated German speaking Customer Service Coordinator to join our Customer Service Team in Bottmingen, Switzerland.

You are the first point of contact for our customers and are happy to take on their requests, whether by phone or e-mail. Order processing is handled by our pre-wholesaler (3PL), with whom you are in daily contact as well. Your tasks include:

Receive and coordinate customer requests by phone and e-mail and provide timely and accurate responses

Management and exchange of product master and sales data (e.g. price conditions) with pre-wholesaler

Handling of product returns including credit note creation

Dispatch of product samples and their documentation in CRM system

Evaluate requests from health insurances according to art. 71 of the health insurance law regarding cost absorption/co-payment by Accord Healthcare

Support the KAM Team with offers, price lists, order forms

Support for the launch of new products

Administrative and general support to the Swiss Team (e.g. accounting, postal services, schedule coordination, procurement of office supplies)

The Person

·       

Basic commercial training or further training in commercial field

3+ years’ experience in customer service (pharmaceutical industry or retail pharmacy advantageous)

Fluent in spoken and written German, English and French (Italian is an advantage)

Strong communication and excellent organizational skills

High degree of flexibility and resilience with regard to changing priorities and tasks

Demonstrate commitment to “get the job done” and always putting the customer first

Team-oriented and independent person with a structured and precise way of working

Excellent computer skills with MS Office applications, especially MS Excel

Experience with CRM and SAP system

The Rewards

In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. The closing date is 01/06/25. For more information, you can contact us on: careers@accord-healthcare.com

A Bit About Us

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide.

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

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All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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