Job Title:  Customer Service Agent

Role Details

Customer Service Agent

Role: Full Time, Permanent

Location: Madrid, Spain

Salary: Competitive + bonus + benefits

The Role

We are seeking a dedicated and customer-focused Customer Service Agent to support our operations in the Spanish market, specifically serving Wholesale and Hospital channels. This role involves managing customer interactions across various platforms, ensuring a seamless and high-quality service experience.

Key Responsibilities:

• Handle customer inquiries via email and phone with professionalism and efficiency.
• Process, manage, and follow up on orders, ensuring accuracy and timely delivery.
• Resolve issues related to order content, delivery discrepancies, and other logistics-related concerns.
• Operate and manage data using ESKER and SAP systems. Familiarity with these or similar platforms, along with proficiency in Microsoft Office tools, is highly desirable.

The Person

• A kind, patient, and empathetic individual with a strong problem-solving mindset.
• Excellent communication skills and a collaborative spirit to thrive in a team-oriented environment.
• Previous experience in customer service roles, ideally within the pharmaceutical industry, will be considered a strong asset.
• Must have a good understanding and command of English- spoken and written

The Rewards

In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. The closing date is 03/08/25. For more information, you can contact us on: careers@accord-healthcare.com

A Bit About Us

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide. 

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

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All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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