Customer Service Coordinator (60-100%)

Détails du poste

Customer Service Coordinator (60-100%)

Role: Part Time- 3-5 days per week (tba), Permanent

Location: Bottmingen, Switzerland

Salary: Competitive + bonus + benefits

Le rôle

We are seeking a motivated German speaking Customer Service Coordinator to join our Customer Service Team in Bottmingen, Switzerland.

You are the first point of contact for our customers and are happy to take on their requests, whether by phone or e-mail. Order processing is handled by our pre-wholesaler (3PL), with whom you are in daily contact as well. Your tasks include:

 Receive and coordinate customer requests by phone and e-mail and provide timely and accurate responses

• Management and exchange of product master and sales data (e.g. price conditions) with pre-wholesaler
• Handling of product returns including credit note creation
• Dispatch of product samples and their documentation in CRM system
• Evaluate requests from health insurances according to art. 71 of the health insurance law regarding cost absorption/co-payment by Accord Healthcare
• Support the KAM Team with offers, price lists, order forms
• Support for the launch of new products
• Administrative and general support to the Swiss Team (e.g. accounting, postal services, schedule coordination, procurement of office supplies)

La personne

• Basic commercial training or further training in commercial field
• 3+ years’ experience in customer service (pharmaceutical industry or retail pharmacy advantageous)
• Fluent in spoken and written German, English and French (Italian is an advantage)
• Strong communication and excellent organizational skills
• High degree of flexibility and resilience with regard to changing priorities and tasks
• Demonstrate commitment to “get the job done” and always putting the customer first
• Team-oriented and independent person with a structured and precise way of working
• Excellent computer skills with MS Office applications, especially MS Excel
• Experience with CRM and SAP system

Les rétributions

In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach. 

Comment présenter une demande

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile (Including your CV, Motivation Letter, Diplomas and Testimonials) on our careers site to apply for this role. The closing date is 28/06/26. For more information, you can contact us on: careers@accord-healthcare.com

A propos de nous

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide. 

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

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